1. General Information

Aukis Expeditions is a travel agency specializing in unique tours and adventure experiences in Peru, with a focus on promoting cultural immersion and respect for the environment. By using our services, you agree to the terms and conditions outlined in this document.

2. Reservations and Payments

2.1. Reservation Process

Reservations can be made through our website, email, or directly with our travel consultants. To confirm your reservation, an initial deposit of [specify percentage] or full payment for the selected package is required.

2.2. Payment Methods

We accept payments via bank transfer, credit and debit cards, and other online payment platforms as available.

2.3. Pricing Policy

Prices include all services mentioned in the itinerary, such as transportation, accommodation, activities, and guides. Personal expenses, tips, and services not listed in the package are not included. Prices are subject to change due to taxes, fees, or market conditions.

2.4. Payment Deadlines

Full payment must be made at least [specify time] before the trip’s scheduled start date.

3. Cancellation and Refund Policy

3.1. Cancellation by the Client

Cancellation requests must be submitted in writing. The applicable charges are as follows:

• More than 30 days before the trip start date: 80% refund.
• Between 15 and 30 days: 50% refund.
• Less than 15 days: No refunds will be issued.

3.2. Cancellation by the Agency

In exceptional circumstances (e.g., extreme weather, operational issues), Aukis Expeditions reserves the right to cancel trips. Alternatives of equal value or partial refunds will be offered, as applicable.

3.3. Refund Process

Approved refunds will be processed within [specify timeframe], minus any applicable administrative fees.

4. Changes to the Trip

4.1. Changes Requested by the Client

Changes to confirmed reservations are subject to availability and may incur additional costs.

4.2. Changes Made by the Agency

In exceptional cases, Aukis Expeditions may modify itineraries due to operational, safety, or environmental factors, providing suitable alternatives.

5. Client Responsibilities

5.1. Documentation

Clients are responsible for carrying all required documentation, such as passports, visas, permits, and health certificates.

5.2. Physical Fitness and Health

Clients must ensure they are in adequate physical condition for the activities included in their chosen package and must inform the agency of any relevant medical conditions.

5.3. Conduct

Clients are expected to respect local customs, follow guide instructions, and protect the environment. Aukis Expeditions reserves the right to terminate services in cases of inappropriate behavior.

6. Agency Responsibilities

Aukis Expeditions acts as an intermediary between clients and local service providers (transportation, accommodations, guides, etc.). We are not responsible for events beyond our control, such as delays, flight cancellations, natural disasters, or social conflicts.

7. Privacy Policy

7.1. Use of Information

Personal information provided by clients will be used solely for booking management and to enhance the travel experience. For more details, refer to our Privacy Policy.

7.2. Data Protection

We are committed to safeguarding client information and will not share it with third parties, except when required to deliver the service.

8. Insurance

Clients are strongly advised to purchase travel insurance covering accidents, illnesses, lost belongings, and cancellations. Aukis Expeditions is not liable for incidents that should be covered by travel insurance.

9. Complaints and Dispute Resolution

9.1. Complaints

Complaints must be submitted in writing within 30 days after the trip’s conclusion. We aim to address and resolve issues promptly and fairly.

9.2. Applicable Law and Jurisdiction

Disputes will be resolved under the laws of [specify country or region], with jurisdiction in the courts of [specify city].